January 14, 2026
Why support shouldn't scale with headcount
The economics of customer support are changing. Here's how AI Agents let you grow without growing your team.
Blog
Ideas on support, AI & commerce
Lessons from building AI Agents and working with modern e-commerce teams.
January 6, 2026
Designing an AI Agent that sounds like your brand
Tone, guardrails, and handoffs — the ingredients of an AI Agent customers actually enjoy talking to.
December 19, 2025
From cost center to revenue driver
Support is a goldmine of revenue opportunities. We break down how to capture them responsibly.